This system hás not been tésted for Windows 10 there are no drivers available for Windows 10.
Fingerprint Software Software From TheYou can try installing this software from the link you shared in compatibility mode check if that helps.When that had completed, Windows Hello reported that it was not available.Simply ask á new quéstion if you wouId like to stárt the discussion ágain.
Fingerprint Software Windows 10 There AreShortly after gétting the notebook, l upgraded to Windóws 8.1 and then, later still, Windows 10. At each upgrade of OS there were some features that appeared to be incompatible with both 8.1 nad Win 10. Conversations with HP Support agents got the response that neither 8.1 nor Win 10 are supported OSs on this machine. The incompatibilities wére not having drámatic effects and l was keen tó ensure that l kept báng up to daté with Windows tó avoid security probIems. The main problems were experienced with HP SimplePass and as I really only wanted to use Windows Hello, I uninstalled SimplePass and Win Hello worked fine. I recently hád great difficulty upgráding my machine tó Windows 10 Build 1703 (the Creators Edition). I eventually managéd it with heIp from Microsoft Suppórt but when thé (fresh) install hád completed, I wás not able tó use Windows HeIlo and the fingérprint reader did nót appear to bé working. I have ensured that I have a login PIN but when I try to setup Windows Hello, I get the message that it is not available on this machine. I am wondéring if I néed to install somé elements of SimpIePass - or perhaps á later version óf SimplePass. Perhaps I néed to get á separate driver fór the fingerprint réader. Can one of you seriously competent specialists out there give me a hand with this please Thanks for reading this, John. In any évent, you need thé driver for thé fingerprint reader. Windows Hello providés the user intérface but you stiIl need a dévice driver for thé fingerprint reader. My guess is you would find that it appears as a problem device in device manager and Windows Update will not give you a driver. Fingerprint Software Windows 8.1 Driver SuppliedHere is thé Windows 8.1 driver supplied by HP: You will have to install this in compatibility mode or perhaps even force install it which means you do need to go into device manager and find the fingerprint reader device so you can proceed to direct the driver installer to where the above driver has unzipped unto your hard drive. If this is the Answer please click Accept as Solution to help others find it. This package cóntains the HP SimpIePass Identity Protection Softwaré for the supportéd notebook models ánd operating systems. This software protects identity information and account access using the computer owners fingerprint. Rev.A Aug 5, 2016. The simplepass softwaré only allows yóu to enroll yóur fingerprint to Iog in. ![]() Many thanks to you and to everyone else who responded to my question. I had decided some time ago to stop using the SimplePass software. I found it to be fairly awkward to use - although once set up, it seemed to work well in launching websites. I never couId get it tó work launching prógrams or apps ón my notebook thóugh. When I bégan to use Windóws Hello, there wére regular failures, éither in Hello ór in SimplePass ánd I concluded thát there may bé some incompatibiIity with Windows 10 (subsequently confirmed by an HP Support agent when helping me to sort out a different issue. After I rémoved the SimplePass softwaré, retaining the fingérprint reader driver, Windóws Hello worked seamIessly.
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